Wanted to tell my story:ron:. BOA made a cluster fock out of paying one of my online bill payments. It was one of those 18mth/no payment deals. The payment BOA screwed up was the last payment just before the "gotcha" date. Due to their screw up, the accumulated interest was added to the loan. 255 dollars worth. BOA paid the interest in full.
I really believe every company screws up once in awhile. It's what they do to make it right that means something.